Privacy Policy Chutogel — Our Commitment to Protecting Every Member's Personal Data

This Privacy Policy explains how Chutogel ("We", "Platform") collect, store, use, and protect the personal data you provide when using the services on the chutogel.vu website and our official mobile app.

We understand that privacy is a fundamental right that must be respected. When you entrust your personal data to us — from your name and account number to your activity history — we take that trust seriously. Nothing is hidden: this document is written in clear, plain language, not confusing legal jargon.

By registering a chutogel account or using our services, you consent to the collection and use of data as described in this policy. If you do not agree, you may choose not to use chutogel's services and submit a data deletion request through our support team.

Chutogel collects various types of data to operate its services optimally, ensure account security, and provide a personalized gaming experience. Below are the categories of data we collect:

Identity & Account Data

• Full name as shown on official identity documents
• Date of birth and nationality
• Active email address
• Phone number (for verification and notifications)
• Username chosen during registration

Verification Data (KYC)

• A valid copy of your national ID, driver's license, or passport
• Selfie with identity document (if required)
• Proof of ownership of the bank account or e-wallet used

Financial & Transaction Data

• Bank account details (bank name, account number, account holder name)
• E-wallet account details (OVO, GoPay, DANA, etc.)
• Deposit history, withdrawals, and betting activity

Technical & Device Data

• IP address upon accessing the platform
• Device type, operating system, and browser version
• Session access time and duration
• Stored cookie data and display preferences

Every piece of data we collect is used only for legitimate purposes directly relevant to the services you use. Here are those purposes, stated transparently:

• Account management — Creating, verifying, and securely maintaining your member account.
• Transaction processing — Processing deposits, withdrawals, and all financial activities quickly and accurately.
• Identity verification (KYC) — Ensuring that accounts are owned by legitimate individuals who meet the minimum age requirements.
• Platform Security — Detecting, preventing, and handling suspicious activity, fraud, or unauthorized use.
• Customer support — Helping resolve inquiries, complaints, and technical support requests with relevant context.
• Regulatory compliance — Complying with applicable legal and regulatory requirements, including anti-money laundering (AML) reporting.
• Experience personalization — Personalizing the interface, game recommendations, and promotional offers based on your preferences and activity.
• Platform Communications — Sending important notifications regarding your account, transactions, and relevant service updates.

Chutogel does not sell member personal data to third parties. However, to operate the platform, we need to share certain data with trusted partners bound by strict confidentiality agreements.

Partners with Limited Data Access

• Payment providers — Banks, e-wallets, and payment gateways that process your deposit and withdrawal transactions. They only receive the financial data necessary to complete the transaction.
• Game providers — Gaming platforms require a session ID and balance to run games. No personally identifiable data is shared with game providers.
• KYC verification services — Certified third-party identity verification partners that help validate member identity documents.
• Analytics services — Analytics tools that help us understand platform usage patterns in an aggregated and anonymous manner for service improvement purposes.

Legally Required Disclosures

Chutogel is required to disclose certain data to competent authorities when mandated by law, court order, or in the context of a legitimate legal investigation. In such situations, we will notify the affected member unless prohibited by law from doing so.

Chutogel uses cookies and similar tracking technologies to enhance platform functionality, understand user behavior, and deliver a more personalized experience. Below are the types of cookies we use:

Essential Cookies

These cookies are required for the platform's core functions — such as maintaining your login session, remembering display preferences, and ensuring transaction security. This type of cookie cannot be disabled as it is an integral part of how the platform operates.

Analytics Cookies

Used to understand how members use the platform — which pages are visited most, which features are most popular, and where users encounter friction. This data is collected anonymously and in aggregate for product development purposes.

Functional Cookies

Helps the platform remember your preferences — such as interface language, favorite games, and display settings — so you don't need to reconfigure them every time you log in.

Manage Cookie Preferences

You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of some platform features.

Protecting your data from unauthorized access, leaks, or misuse is chutogel's top technical priority. We implement a comprehensive set of layered security measures running simultaneously:

• 256-bit SSL/TLS Encryption across all communications between your device and our servers.
• Data encryption at rest for all sensitive information stored in our database.
• Role-based access control (RBAC) — only employees with specific authorization may access member data, and every access is recorded in the audit log.
• 24/7 security monitoring by a cybersecurity team that detects and responds to anomalies in real-time.
• Regular security testing including penetration testing and regular system audits by independent third parties.
• Protected server infrastructure with multi-layered firewalls, an intrusion detection system (IDS), and regularly encrypted data backups.

As the owner of your own data, chutogel recognizes and respects the following rights. All requests related to these rights can be submitted to our support team:

Chutogel retains members' personal data only for as long as necessary for the purposes described in this policy, or as required by applicable laws and regulations.

• Active account data — Retained for as long as the account remains active and for a reasonable period after account closure for reconciliation purposes.
• KYC & Identity Data — In accordance with anti-money laundering (AML) regulatory requirements, identity verification data is retained for the period stipulated by applicable regulations.
• Transaction data — Financial transaction records are retained for audit purposes, tax reporting, and dispute resolution.
• Access and security logs — Retained for a limited period for security investigation and fraud prevention purposes.

Once the defined retention period has ended, data will be securely deleted or anonymized so it can no longer be linked to your identity.

Chutogel may update this Privacy Policy from time to time to reflect changes in data management practices, service updates, or adjustments to newly applicable regulations.

Any material changes made will be communicated to members via platform notifications or to their registered email. The last updated date is always displayed at the top of this page so you can track when the latest changes were made.

Continued use of the chutogel platform after an updated policy is published constitutes your acceptance of the policy version in effect at that time. We encourage you to review this page periodically.

If you have any questions, objections, or wish to exercise your rights regarding personal data as outlined in this policy, please contact our privacy team.

Our team is committed to responding to every data privacy request within a reasonable timeframe. We will verify your identity before processing any requests involving data access or deletion to ensure the security of your information.

For general inquiries, you can also visit our FAQ us or contact customer support via live chat available 24 hours a day on the platform.

[email protected]

Typical response time: 1–3 business days